Frequently Asked Questions
Octet is an online supply chain management and payment system for business transactions. Octet enables transactions between sellers and buyers (registered on the Octet Platform) through the utilization of corporate credit cards and bank loans.
Yes, Octet Europe is licensed and regulated by Malta Financial Services Authority (MFSA) within the European Union.
Octet Portal is a B2B trading and payment platform. It is designed to be used by corporations and other companies.
The information and documents provided during registration to Octet Platform, your daily transactions and the information and documents concerning transactions are securly kept according to the highest EU and international standards.
All of the credit cards (Visa, MasterCard, American Express, Union Pay, Troy), debit cards and commercial credit limits by banks (including Direct Debit Methods) could be used as instruments of payment.
No. Credit card information is stored in our EU-based gateway and acquiring technology solution partners, which provide services to the largest banks in Europe and around the world. They have the world’s highest level data security standard, PCI (Payment Card Industry) – DSS (Data Security Standard) certification. With the PCI-DSS certified service, the requirements for data security is enforced from the initial stage on.
In order to trade on Octet, it is required to invite your buying customers to Octet and share their information as a seller or your suppliers as a buyer.
No, only service commision being taken from buyer per transaction.
The fee depends on the card type used and the transaction volumes. There is no standard commission.
Octet Europe runs a standard KYC/AML/CTF check prior to validating and activating any registration on the Octet Platform. This may imply to provide specific documents to meet EU standards and requirements, such as ultimate beneficiary owners, authorized signatories and similar.
As a result of the preliminary checks used by other financial institutions, dictated by MFSA and EU legislation, only the companies who fulfill the requirements could become members. Others may be denied application.
After completing the review process and other necessary documents, a username and a password are given to the buyer and seller companies that are accepted as members. This period should not exceed three to five working days from receiving all compliant information and documentation.
You can update it by clicking the “Your Details” button on the portal. Such updates will be reviewed by Octet Europe.
On the portal, sellers can only collect by a single bank account at a time. Two separate bank accounts are not allowed in the same time.
You could contact our Customer Service for a change at email email@example.com with the title “Bank Account Change”
You could contact our Customer Service for a change at email firstname.lastname@example.org with the title “Phone Number Change”
Loging in to the portal is similar to any bank’s online services. (User name and password, security code entry via pre-registered email). Admin roles predetermined by authorized company representative(s) allows restrictions for certain actions for company users and also allows assignments for certain roles.
When you enter to the portal as a buyer or a seller, you can place a new order from the homepage or by clicking on ”New Order” from the ”My Orders” menu.
When you place a new order, an e-mail will be automatically sent to the e-mail address of your supplier registered in the system.
Once the order is confirmed and the required documents are uploaded, click ‘Request Payment’.
Octet Portal keeps the history and documents of all transactions made in its database. From the ‘Manage Orders’ step, click on the relevant order number or if you remember the company you are trading in, you can select the company from the ₺Seller₺ or ₺Buyer₺ sections, also search more options by pressing the ₺Select Duplicate Options₺ button. İf you click on the order number you want to view, you can view the old order. By clicking “View” in the “History” section at the bottom of the Order page you see, you can see all the past steps of the order in detail.
Octet reflects the cost of the service provided to the buyer or seller in the agreed amount among them. e-billing or e-archive system is used for billing.
When you enter to the portal as buyers or sellers, a summary of the actions you have made on the homepage appears. You can also find the details of these transaction summaries on the ” My Orders ” menu.
If your credit card limit is full, you could apply for an additional limit for using Octet Portal by contacting your bank.You can also continue trading on the Octet Portal by granting direct debit authorization to your Octet account if you have a debit card or loan limit. If you want to make your payments without using a credit, you can take advantage of the Octet Portal to pay a small service commission by paying by wire transfer or EFT.
Octet, presents the payment service to supplier (seller) for invoice fee to be paid by Octet’s own POS device. In this way the buyer can make invoice payments by credit card in single payment or installment.
If there is a disagreement between the buyer and the seller about the goods and services, they have to deal with this dispute among themselves and solve it with traditional methods. Octet and the bank with credit line (credit card or commercial credit) are not included in the commercial and dispute process at all. Octet offers payment mediation services only in accordance with the instructions given. After the negotiations between the buyer and the seller, the authorities of the two firms can notify the Octet and the repayment may be made to the Buyer company without the resulting Octet commission.
You could contact our Customer Service for a change at email email@example.com with the title “Password Request”.
You could contact our Customer Service for a change at email firstname.lastname@example.org with the title “Help/Assistance”.
No, that’s not possible. Octet Portal is not a portal for finding buyers or sellers. No firm can see a buyer or seller of another company. Buyers or sellers can only see companies that they trade.
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